Frequently Asked Questions
Everything you need to know about shopping at L'Española
How do you ensure the freshness of perishable products during shipping?
We use temperature-controlled, insulated packaging and high-quality cooling gels for all perishable items like cheeses and cured meats. This ensures they arrive at your doorstep in peak condition.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options for those who want their Spanish delicacies delivered within 24-48 hours.
Are your products sourced directly from Spain?
Yes, we pride ourselves on authenticity. We partner directly with local artisans and traditional producers across Spain to bring you genuine PDO and PGI certified products.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or if there is an issue with quality, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all regions within the continental United States and Canada. We are working on expanding our logistics to reach more European and Asian markets soon.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.